Vets Now Emergency FAQs
Who are Vets Now ?
Vets Now is a privately owned company specialising in the provision of dedicated Out of Hours veterinary care to clients of member practices. Vets Now works alongside member practices to ensure pet owners have access to a vet when they need one regardless of the time.
Why has my Vet handed over their Out of Hours to another company?
There are lots of reasons but the main objective is to provide better care to you and your pet both during normal daytime hours and after hours. By using Vets Now your vet can begin each working day fully rested, fresh and ready to face the day’s challenges. Similarly during the night or at weekends your pet will be seen by staff who only work out hours and are therefore fresh and ready to offer the best care.
How are Vets Now clinics staffed?
Clinics are staffed by fully qualified vets, nurses and receptionists who are based on-site for the full duration of their shift.
All staff receive regular training with a particular emphasis on emergency and critical care of small animals.
When are the clinics open?Whenever your normal practice is closed usually Monday to Friday 6/7pm till 8 / 8.30am and Saturday 12 noon till Monday 8 / 8.30am. On bank holidays clinics are open all day and night.
How do I get in touch with Vets Now if I need to use the service?You can call your normal practice who will have an answering machine message giving the number of your local Vets Now clinic. Call the clinic with details of the problem and qualified staff will give you advice on what do. All telephone calls are logged and recorded for reference purposes.
Can I just phone for advice and how much will that cost?Your Vet has subscribed on your behalf to the Vets Now Out of Hours service. Our trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of our calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.
If my pet needs to be treated, how do I pay?Vets Now is a separate company to your daytime vet so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from your daytime veterinary practice.
Are Vets Now fees covered by my pet insurance?Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.
What happens if my pet is too unwell to come home when the clinic closes?The interests of the animal always come first and our clinics work together with your practice to ensure that integrated care is given based on the needs of the pet.